Questions we hear most.

Small and mid-sized offices in Sonoma County, including regulated ones: law firms, medical and veterinary offices, accounting firms, funeral homes, security companies, and contractors and trades. Remote clients are spread across 12 states.

Both. Most problems are fixed remotely in a single call, because managed computers are already set up for secure remote access. When something needs hands on hardware, we come to you anywhere in Sonoma County.

Yes. We start with an assessment of your computers, accounts and network, then take over the day-to-day work. We can work alongside your current provider during the handover, or without them if that relationship has ended.

Your documentation, passwords and admin access are yours. We hand them over so the next provider, or your own staff, can pick up where we left off.

Yes. Book a 30 minute call and we will talk through your setup and what we would change first. There is no obligation.

It depends on how many people and computers you have and which tier fits. Every quote is written, and shows the managed services fee and the products separately, with the combined monthly total. Call for a quote.

Either. Most clients choose a managed monthly plan for predictable costs and proactive care. Hourly support is available too.

You get a detailed monthly invoice, and you can pay it online or set up automatic payments.

Every managed computer gets the same security stack: threat detection and response watched 24 hours a day, seven days a week, email filtering, identity monitoring, backup and multi-factor authentication. We also train staff to spot phishing.

Yes. We put the IT side of your obligations in place: policies, encryption, documentation, training and monitoring.

Yes. We handle email migrations, OneDrive, SharePoint and Teams setup, and licensing, then manage and back up the account from there.

Yes. We move your existing number over, and offices that still fax get an analog adapter for the fax line.

Usually five to seven years. We plan replacements ahead of time so they land in the budget before anything fails.

Open a ticket, call or email. If something is down or looks suspicious, call right away. Everything is on the client support page.

Yes. Workstations and gaming systems, built by hand and tested by one technician. See custom systems.