Frequently asked questions.
General Services
Q: What services does Stedman Computer Solutions provide?
We provide comprehensive IT consulting and support, including managed helpdesk services, cloud solutions (Microsoft 365, backups, and email), cybersecurity (endpoint protection, password management, and firewalls), network infrastructure (switches, Wi-Fi, and PoE devices), VoIP/Zoom Phone deployments, and hardware lifecycle planning.
Q: Do you support small businesses or only larger firms?
We specialize in supporting small and mid-sized businesses. Whether you’re a law firm, funeral home, security company, or professional office, we can tailor our services to meet your specific needs.
Q: Do you offer on-site support or only remote?
We provide both. Many issues can be solved remotely through our helpdesk and monitoring tools, but we also dispatch technicians for on-site support when needed.
Microsoft 365 & Cloud
Q: Can you migrate my business to Microsoft 365?
Yes. We handle email migrations, OneDrive/SharePoint setup, Teams configuration, and licensing. We also provide ongoing management and backup services for Microsoft 365.
Q: Do you back up Microsoft 365 data?
Yes. We offer automated cloud backups to protect your emails, OneDrive files, and SharePoint data, ensuring your business can recover quickly from accidental deletions or cyber incidents.
Security & Compliance
Q: How do you protect our business from cyber threats?
We deploy next-generation antivirus/antimalware, endpoint detection, firewalls, email filtering, and password management solutions. We also provide security training and monitoring to reduce risk.
Q: Do you help with compliance (HIPAA, legal, etc.)?
Yes. We work with regulated industries and can implement IT policies, encryption, and documentation to help meet compliance standards.
Phones & VoIP
Q: Can you set up Phones for my office?
Yes. We specialize in Zoom Phone deployments with Yealink and Poly desk phones, call routing, voicemail, call park, and main number caller ID setups.
Q: Can we keep our existing business phone number?
Yes, we handle number porting, so your business keeps the same phone number when switching to Zoom Phones.
Q: Do you support faxing with Zoom Phones?
Yes. We provide analog telephone adapters (ATAs) for businesses that still need fax service.
Hardware & Networking
Q: Do you sell or replace computers and network equipment?
Yes. We supply and configure business-class computers, servers, switches, Wi-Fi access points, and security hardware. We also plan for lifecycle upgrades to ensure your business stays current.
Q: How long does network hardware like PoE switches usually last?
On average, 5–7 years. We recommend proactively replacing hardware before failure to avoid downtime.
Billing & Contracts
Q: Do you offer monthly plans or hourly billing?
We offer both. Most clients opt for a managed monthly plan, which provides predictable costs and proactive service. However, we also offer hourly support as needed.
Q: How does billing work?
We send detailed invoices. Automated and manual payments can be made securely online.
Getting Started
Q: How do I request support?
You can contact us via phone, email, or submit a ticket.
Q: Do you offer a free consultation?
Yes. We’re happy to discuss your IT environment and recommend solutions tailored to your specific business needs